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Author Topic: error initialization server ip  (Read 4511 times)

ad1992

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error initialization server ip
« on: February 15, 2011, 03:42:26 PM »
Re: PC Charge Payment server accessed via The General Store (TGS) POS v 8.0.

I have been getting the error initialization server ip since I "upgraded" to version PCC 5.8.3.

the error occurs randomly. logging in to PCC and redoing the transaction will work (but raises suspicion from the customer).

I have a new Router(netgear fvs318 v3 w/ updated firmware as of 2.14.11) UPSs on the server, register, router/modem.
The router is not wireless.

The server & router are powered up 24/7. the register is shutdown every night.
All systems are running Windows XP Professional sp3

Any Ideas on how to eliminate this error?

Thank You
Arthur
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error initialization server ip
« on: February 15, 2011, 03:42:26 PM »

Henny

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Re: error initialization server ip
« Reply #1 on: February 15, 2011, 05:24:42 PM »
Are you running any software firewall? Any ports blocked on the firewall? One quick way to test the closed port theory would be to open the IP of the PC-Charge server to DMZ which would unblock all ports.
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ad1992

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Re: error initialization server ip
« Reply #2 on: February 15, 2011, 07:49:02 PM »
Hello:

I am running the Windows XP firewall.

Thank You
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Henny

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Re: error initialization server ip
« Reply #3 on: February 15, 2011, 07:57:30 PM »
Turn off the windows firewall. You are behind a router which has a much better hardware firewall built in.
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ad1992

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Re: error initialization server ip
« Reply #4 on: February 15, 2011, 08:01:04 PM »
Thank You.

I will turn it off now.

Regards
Arthur
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ad1992

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Re: error initialization server ip
« Reply #5 on: February 17, 2011, 02:30:31 PM »
The error has happened again. :(

I looked at the PCC Errlog,
There are two types of errors listed,
1) #10054 "The virtual circuit was reset by the remote side executing a 'hard' .... close........." This one seems to coincide with the "Error initialization ....." Requiring me to restart and log in to PCC.

2) #10053 "An established connection was aborted by the software in your host machine,
possibly due to a data transmission timeout or protocol error ......" This error seems to coincide with the successful credit card transactions, and apparently is not a problem ?

Thanks
Arthur



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ad1992

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Re: error initialization server ip
« Reply #6 on: February 19, 2011, 11:58:54 AM »
Another tidbit.

Today after the error, I retried the card (via POS) without re logging in at the server, and the transaction went through.

My goal is to run the cards with only one swipe.
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Henny

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Re: error initialization server ip
« Reply #7 on: February 20, 2011, 08:32:21 PM »
This is a really odd one. I will ask around.
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ad1992

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Re: error initialization server ip
« Reply #8 on: April 26, 2011, 02:33:31 PM »
Is it possible the anti virus software is causing these intermittent errors?
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